Last Updated: August 2026

Konuz Beit Sahour (“Konuz,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, konuzbeitsahour.org, purchasing our products, contacting us, or otherwise using our services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Shipping or delivery address
  • Order and purchase information
  • Information you provide through contact forms
  • Messages and correspondence you send to us
  • Account information if you create an account on our website

When you place an order, payment information may be processed by our payment service providers. We do not necessarily receive or store your complete credit or debit card details on our website.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • General website usage and interaction information

We may collect this information through cookies, analytics services, security tools, and other similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments
  • Send order confirmations and updates
  • Respond to questions and customer-service requests
  • Manage returns, refunds, or exchanges
  • Maintain customer accounts
  • Improve our website, products, and services
  • Protect our website against fraud, abuse, and security threats
  • Maintain appropriate business and accounting records
  • Comply with applicable legal and regulatory obligations

Where permitted, we may also use your contact information to send you news, product information, special offers, or other marketing communications.

You may unsubscribe from marketing communications at any time.

4. WooCommerce and WordPress

Our website may use WordPress and WooCommerce to operate our online store.

When you purchase from us, information necessary to process your order may be stored within our website’s order-management system. This can include your name, contact details, billing and shipping addresses, purchased products, order value, and order status.

We retain this information only for as long as reasonably necessary for order administration, customer service, accounting, legal, security, and legitimate business purposes.

5. Payment Processing

Payments made through our website may be processed by third-party payment providers.

When making a payment, certain information may be transmitted directly to the relevant payment provider to authorize and process the transaction.

Payment providers process information according to their own privacy and security policies. We recommend reviewing the privacy policy of the payment provider presented to you during checkout.

We do not sell your payment information.

6. Shipping and Delivery

When you place an order requiring delivery, we may share the information necessary to complete the shipment with postal services, couriers, logistics providers, or other delivery partners.

This information may include your:

  • Name
  • Delivery address
  • Telephone number
  • Email address
  • Order or shipment information

We provide these parties only with information reasonably required to provide the relevant service.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help the website function correctly, remember preferences, maintain shopping-cart information, improve security, and understand how visitors use the website.

Cookies may include:

Essential cookies – Necessary for important website functions such as shopping carts, checkout, account login, and security.

Preference cookies – Used to remember certain choices or website preferences.

Analytics cookies – Used to help us understand how visitors interact with the website.

Marketing cookies – Where applicable, these may be used to measure advertising performance or provide more relevant advertising.

Depending on your location and applicable law, you may be given the option to accept, reject, or manage non-essential cookies.

You can also control cookies through your browser settings, although disabling certain essential cookies may prevent parts of the website from functioning correctly.

8. Analytics and Third-Party Services

We may use third-party services to operate, secure, analyze, or improve our website.

Depending on the services enabled on our website, these providers may process information such as your IP address, device information, browser information, and website activity.

Such providers may include website hosting companies, analytics providers, payment processors, email providers, security services, advertising platforms, and shipping companies.

These third parties process information according to their respective terms and privacy policies.

9. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

  • Payment processors
  • Shipping and courier companies
  • Website hosting and technical service providers
  • Email and communication providers
  • Analytics providers
  • Professional advisers such as accountants or legal advisers
  • Government authorities or regulators when required by law

We may also disclose information when reasonably necessary to protect our rights, customers, website, property, or security.

10. International Orders

Because we may sell and ship products internationally, your personal information may need to be processed or transferred outside your country.

For example, shipping information may be provided to international couriers, postal operators, customs authorities, or other organizations involved in delivering your order.

Where applicable, we take reasonable measures to ensure personal information is handled appropriately.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods because of:

  • Accounting requirements
  • Tax requirements
  • Legal obligations
  • Fraud prevention
  • Dispute resolution
  • Warranty or customer-service requirements
  • Business record-keeping requirements

When information is no longer reasonably required, we may delete or anonymize it.

12. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or online storage system can guarantee absolute security.

Customers are also responsible for keeping their account passwords and login information confidential.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Unsubscribe from marketing communications

Some requests may be subject to legal exceptions, including information that we are legally required to retain.

To make a privacy-related request, please contact us using the details below.

14. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

15. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, business practices, or legal requirements.

When changes are made, the updated version will be published on this page and the “Last Updated” date may be revised.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:

Konuz Beit Sahour
Beit Sahour, Palestine
Website: konuzbeitsahour.org
Email: info@konuzbeitsahour.org

By using our website, you acknowledge that you have read this Privacy Policy and understand how personal information may be handled as described above.